1300 Number - 1300, 1800 and 13 Inbound Numbers Australia

What is a 1300 Number?

At a glance:

Also known as local numbers.
It is a six-digit phone number prefixed by 1300.
Your customers can call your business at minimal costs to them.
Answer your business calls on a landline or a mobile phone.
Charged on whether the call was connected to a landline or a mobile phone.
Eg: 1300 956 391.
You can consider a smart number option with 1300, for example: 1300 FLOWER.

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Use your existing landline or mobile equipment to get started. There are no hardware or equipment requirements.

1300 Pricing Plans

1300 Number Options

Setup Charge
Calls Answered on Landline/per minute
Calls Answered on Mobile/per minute
Call Forward
Greeting
Voicemail
IVR
Postcode Routing
Call Distribution
State-Based
Region-Based
Call Recording
Self-Managed Portal

Basic

$15/month

Setup Charge
Calls Answered on Landline/per minute
$0.12
Calls Answered on Mobile/per minute
$0.15
Call Forward
Greeting
Voicemail
IVR
Postcode Routing
Call Distribution
State-Based
Region-Based
Call Recording
Self-Managed Portal

Standard

$20/month

Setup Charge
Calls Answered on Landline/per minute
$0.12
Calls Answered on Mobile/per minute
$0.15
Call Forward
Greeting
Voicemail
IVR
Postcode Routing
Call Distribution
State-Based
Region-Based
Call Recording
Self-Managed Portal

Smart

$25 / month

Setup Charge
Calls Answered on Landline/per minute
$0.12
Calls Answered on Mobile/per minute
$0.15
Call Forward
Greeting
Voicemail
IVR
Postcode Routing
Call Distribution
State-Based
Region-Based
Call Recording
Self-Managed Portal

Call Forward

Forward all calls to your business 1300, 1800 or 13 number to either a landline or mobile number.

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Postcode Routing

Re-direct calls and define the number of answer points for your incoming calls based on the postcode the caller is in.

State-Based Routing

Customise answer points based on the location of an incoming call to ensure calls are directed to the correct office.

voicemail

Voicemail

Callers can leave a message with all voicemails being forwarded to a specified email address.

Region-Based Routing

Deliver calls to a specified answer points based in 63 geographical locations in Australia.

Call Distribution

Splits and direct calls based on the percentage usage between answer points.

Call Recording

Easy to configure and use call recording to all 1300, 1800, or 13 premium numbers. (PCI compliance is not provided)

Interactive Voice Response

interacts with callers and routes the calls to the appropriate recipient based on your settings. Create a menu of options.

Personalised Greeting

Personalise voice greetings to customers and play before forwarding your call onto the set answer point.

1300 FAQs

Is 1300 a free call number?

No, it is not. It is a paid call service where the cost of the call is shared between your customers and your business. Your business is only charged on whether the call was connected to a landline or a mobile phone. Your customers incur charges based on the rates of their service providers. If you are after a free call service for your customers, an 1800 number may better suit your business needs.

Can you text a 1300 number?

No, you cannot. It is only for voice calling services.

What does a 1300 number cost?

Choose from our Basic, Standard and Smart calling plans to meet your budget. View our pricing plans for more information.

How does a 1300 number work?

Receive and redirect incoming calls to a landline or mobile phone that is managed by our Inbound Call Management platform. Use your existing landline or mobile equipment to get started. There are no additional hardware or equipment requirements.

Can my customers dial my 1300 number on a mobile phone?

Yes, they can.

What is a 1300 phoneword number?

Your customer can dial a phoneword by pressing the corresponding letters on a telephone keypad. They are used to form a word or a part combination of numbers/words. For example, 1300 FLOWER (1300 356 937). Phonewords are easier for callers to remember.

How can I buy a 1300 number in words?

Purchase the rights to use from smart numbers and contact us to activate this service for your business.

Can I dial a 1300 number from overseas?

It may be possible to dial a 1300 number outside Australia. However, it depends on the network provider in the country of origin.

How to get a 1300 number in Australia?

Purchase your preferred 1300 number from the Australian Communications and Media Authority (ACMA). Once you have made your purchase, you can contact us to activate this inbound number service for your business.

1300 vs 1800?

The only difference is that your customers can call your business for free on a 1800 number. They incur charges if they call your business on a 1300 number.

Why Choose Us?

Track and Monitor Reports

Access call reports, call recording and analytics to streamline your call handling process.

Portability

Our inbound number service can be used from anywhere, giving you peace of mind when moving or open a new business office.

Simplified Management

Track call usage, generate reports and manage call functionality using our user-friendly, self-managed portal.

Why 1300 Inbound Number?

Flexibility

Redirect and schedule your calls to preferred answered points, based on time and day, local, state, or national.

Staff Efficiency

Reduce customers’ waiting times by directing calls and spread balanced workload amongst your teams.

Credibility

Increase the perception and reach of your business as a large, well-established, national business.

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Reduced Cost of Ownership

Receive inbound calls on your existing phone lines without expensive phone system upgrades.

Professionalism

Simplify the process for your customers to make enquiries and contact your business.

Marketing

An easy-to-dial business number can increase the recall with customers, allowing your business to track the effectiveness of marketing investments.