Authority to Port

  1. The Porting Authority Form (PAF) must be fully completed by an authorised representative and is valid for 90 days.
  2. You are responsible for settling your financial account with your current Service Provider if you owe them outstanding contractual obligations and costs. Inbound Numbers Australia is not liable for any such costs.
  3. Inbound Numbers Australia provides no guarantee that it can port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. A porting request may also be rejected for other reasons as stated in the Local Number Portability Code (C540), which is available on the Australian Communications and Media Authority website.
  4. Inbound Numbers Australia provides no guarantee that the telephone number will be ported within any specified time-frame.
  5. You must not deactivate your existing service when porting. Telephone numbers can only be ported while active.
  6. You can only withdraw your authority to port this telephone number before the Electronic Cutover Advice is sent to your current Service Provider, which will be on or after the cutover date (Inbound Numbers Australia will advise you by email of this date).
  7. In the event of a port, withdrawal or reversal, Inbound Numbers Australia is not responsible for any period of outage of the service or features of your current service or any value added service provided by your current supplier.
  8. If you wish to port your telephone number from Inbound Numbers Australia to another Service Provider, then you must contact the other Provider.
  9. 13/1300/1800 Number Porting: the porting of your Freephone (1800) or Local Rate (13/1300) service will be conducted in accordance with Industry Numbering Management Services Ltd (INMS). The INMS has been entrusted with managing the pool of portable freephone/local rate numbers by the Australian Communication Authority (ACA) under section 467 of the Telecommunications Act 1997. In accordance with INMS business rules, a request for Porting shall be deemed invalid if:
    1. mandatory information supplied is ineligible, inaccurate or missing
    2. the PAF is not signed by an authorised person
    3. the PAF is not dated
    4. the date of the PAF is more than 30 days before the porting request is sent by the recipient Prime Service Deliverer (PSD) via INMS to the donor PSD.
  10. The terms of the relevant Inbound Numbers Australia current terms and conditions, as varied from time to time, will apply to the use of services.
  11. Privacy: Inbound Numbers Australia only collects personal information from you that is necessary to perform the service sought by you. The kinds of personal information Inbound Numbers Australia holds about you will depend on the services you request from Inbound Numbers Australia and the use that you make of those services.
  12. Inbound Numbers Australia respects your privacy. As a result, Inbound Numbers Australia does not trade, rent or sell your personal information to provide you with a communications service. In the course of providing this service to you, we may also use your personal information for the following related services: provisioning or connecting your service, network routing, providing you with customer service, credit checking, billing, investigating complaints & fixing faults in relation to your service and any payment follow ups that you may owe us. We may also use your personal information to tell you about our other products and services or bundled offerings, provided by Inbound Numbers Australia in conjunction with either our related bodies corporate or our business partners and associates. You agree that Inbound Numbers Australia may exchange information about those credit providers named in this application or named in a consumer credit report issued by a credit reporting agency for the following purposes to:
    1. assess an application for credit
    2. notify other credit providers of a default by the Applicant
    3. exchange information with other credit providers as to the status of this account where you are in default with other credit providers
    4. assess your credit worthiness
    5. provide information to you about other goods or services which we or any of our Related Bodies Corporate, or any of our partners and associates or the partners and associates of suppliers (such as telecommunication entities, providers of products or services which are related to the services, media entities, event organizers, equipment suppliers and the suppliers of any other product or service with whom we have engaged in a joint initiative) may offer to you.
  13. Generally, you have the right to see or obtain a copy of personal information about you that we may hold. Inbound Numbers Australia will handle requests for access to personal information in accordance with the National Privacy Principles. To request access to your personal information, please contact us on 1300 897 588