Inbound Numbers FAQs

What is an inbound number?

It is a virtual business number used to receive and manage incoming calls. As inbound numbers are virtual numbers, they are more flexible and portable because they are not tied to a fixed landline or location.

What is a 1300 number?

A 1300 number is a ten-digit inbound number used as your business’ phone number. Calls made to a 1300 number can be answered on any fixed landline or mobile.

What is a 1800 number?

An 1800 number is a ten-digit, free call service number that your customers can call your business from a fixed telephone line in Australia.

What is a 13 number?

A 13 number is an easy six-digit business number. The rights to use a 13 number is regulated by the Australian Communications and Media Authority (ACMA). If your business is after a 13 number, you will have to apply through the ACMA to acquire the rights to use the number at

What is a smart number?

Smart numbers are 1300, 1800 and 13 telephone numbers, and include phonewords (13 CABS) and distinctive patterned numbers like 1300 500 500.  It is allocated by the Australian Communications and Media Authority (ACMA). A smart number can help your customers to easily recall your business. Prices for a smart number start from $250. Once you have purchased your number, your business can be connected by your preferred telephone company.

Purchase your smart number here:

Who is ACMA?

The Australian Communications and Media Authority is a statutory authority within the federal government portfolio of Communications and the Arts. They are responsible for ensuring media and communications works for all Australians.

Visit the ACMA website for more information regarding inbound numbers at

How will I be billed?

Bills are issued at the end of each monthly and will be emailed to the nominated email address.

Do I need a contract?

For 1300 or 1800 numbers the minimum commitment is only 1 month and no long term contract is required.

For a 13 number the minimum contract period is 12 months.

Why do I need a contract?

A contract is only needed for a 13 inbound service. 13 numbers attract a yearly government surcharge. To minimise the up-front cost, we pay the full yearly surcharge at the commencement of the contract period and split the payments evenly over the year.

How much do I have to pay?

Kindly view our plans and pricing page for further details to help assist you with your question. View our shop here.

Can I choose my own business inbound number?

If you don’t already have an inbound number, please contact us and we will be happy to provide a choice of numbers.

If you would like a smart number you will need to purchase the number from smart numbers and  provide us with a copy of the invoice and the enhanced rights of use notice that you will be provided with.

How quickly can I set up my business inbound number?

If you choose a number from the available numbers, we can have the service activated within 24 hours.

If you already have a smart number that you would like activated, we can typically have that completed within 24 – 48 hours.

If you already have an active inbound number that you would like to port to us, we can typically have that activated within 10 – 14 days.

Can a customer dial my inbound number from outside Australia?

It may be possible for your inbound number to be called from outside Australia however this is dependent on the network provider in country of origin.

Do I need to purchase any hardware or equipment to use the service?

You can use your existing landline or mobile equipment to get started as there are no additional hardware required. 

What is the difference between 1300, 1800 and 13 Inbound Numbers?

Other than the prefixes, these numbers differ in terms of cost. Calls made to 1300 and 13 numbers incur the cost of a local call for callers and a flat call rate for businesses. An 1800 number incurs no cost for callers and a flat call rate for businesses.

How do I port my current inbound number from an existing service provider to yours?

To port an existing inbound number you just need to complete the Porting Authority Form and upload a copy of your last bill from your current provider and we will do the rest.

For further 1300 number FAQs, view our 1300 Numbers page.

For further 1800 number FAQs, view our 1800 Numbers page.

For further 13 number FAQs, view our 13 Numbers page.

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